Terms & conditions
valid from 1 December 2025
store.sfs.fi is a service provided by SFS Finnish Standards (hereinafter SFS).
If you experience issues, please contact SFS customer service. Our customer service is open on weekdays from 9 am to 3 pm.
SFS Store products and services
In the SFS Store service, you can browse standards and purchase them in an electronic format. Most standards are available as downloadable files or in the HTML view. You can purchase standards as a single copy or an annual subscription.
You can also view the reference details of some publications that are not available for purchase. For more information regarding the availability of these publications, please contact SFS Customer Service
Terms of sale and delivery
Before placing an order, carefully review the reference information of the publication. SFS does not refund erroneously placed orders where the product reference information is correct and the customer has received the product specified in the order. Mail delivery orders may be amended by contacting SFS Customer Service within the same day the order has been placed.
VAT will be charged at the prevailing rate.
Orders for standards purchased in an electronic format cannot be cancelled.
Mail or e-mail deliveries where SFS has failed to fulfil the order accordingly can be cancelled. Consumers have the right to cancel within 14 days of placing an order.
Delivery and payment methods
Payment methods available for the SFS Store service include Finnish credit cards and Finnish bank transfers. Invoicing is available for companies. If you wish to be invoiced, please contact our customer service.
If you have selected "Read online" as the delivery method, the purchased standards will be available for reading under “My products” immediately after the payment has been completed. For products delivered using other methods, please confirm the delivery time by contacting SFS Customer Service.
SFS does not issue refunds for standards that have not been downloaded. Any standards downloaded in the SFS Store service may only be used by the person who has downloaded them. They may not be stored in a company network.
If you experience issues, please contact SFS Customer Service. Our customer service is open on weekdays from 9 a.m. to 3 p.m.
Payment
The payment service is provided by Svea Payments Oy (business ID 2121703-0) in co-operation with banks and credit institutions. You are not required to register or pay additional fees for using the payment service. Svea Payments Oy is an authorised payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured, which means that no external party can see your personal information. Once you have approved the transaction and returned to the SFS Store service, the payment will be settled immediately.
Svea Payments Oy (or its auxiliary company name Maksuturva Group Oy) will be displayed as the recipient of the payment. You can pay using any of the online payment buttons for Finnish banks or choose card payment (Visa, Visa Electron, MasterCard and Business Eurocard).
Contact information:
Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1A, FI-00180 Helsinki, Finland
Tel. +358 9 4241 7040, weekdays from 8 a.m. to 5 p.m.
E-mail: asiakaspalvelu.payments@svea.fi