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ISO/IEC TR 20000-17:2024

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This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied. This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series. This document is aimed at: a) organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1; b) organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1; c) consultants, trainers and other experts supporting these organizations. This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.

Julkaisun tiedot

  • Standardi julkaisijalta ISO
  • Julkaistu:
  • Painos: 1
  • Julkaisutyyppi: TR
  • Julkaisija ISO
  • Jakelija ISO
  • ICS 03.080.99
  • ICS 35.020